Refund Policy

1. Summary

• Concurrency plans are one-time purchases. They are fully refundable for 14 days from purchase if you have used less than 5,000 cumulative seconds of throughput time.
• Unused usage allowance is fully refundable at any time, minus payment processor fees.
• We issue prorated SLA credits when an incident on status.perchy.ai exceeds the published threshold.
• We never refund earnings paid to GPU hosts unless the payout was sent in error.

2. Concurrency plans (one-time)

A concurrency plan is a one-time payment that sets the number of concurrent requests allowed on your account. There is no recurring billing.

14-day refund window

You can request a full refund within 14 days of purchase if you have used less than 5,000 seconds of cumulative throughput time on the plan. Requests after the window or beyond the usage threshold are reviewed case-by-case but are generally declined.

Plan downgrades

Concurrency plans are not stacked. If you purchase a higher tier within 30 days of a lower tier, we apply the lower-tier price toward the new purchase automatically. The adjustment appears on your invoice; no action is required.

3. Usage allowance extensions

Unused usage allowance is fully refundable at any time. Refunds are issued to the original payment method, minus the non-recoverable payment processor fee disclosed at checkout (typically 2.9% + $0.30 in the U.S.). Already-consumed usage is non-refundable because the underlying compute and model invocations have been paid out.

Usage allowance does not expire while your account is in good standing. We do not charge inactivity or maintenance fees.

4. Outages and SLA credits

For Premium and Business customers, our service-level agreement provides routing availability of 99.9% per calendar month, measured by the public probes on status.perchy.ai. If we miss the target, we issue a service credit on your next purchase:

• 99.0% – 99.9% — 10% of the impacted month's throughput spend
• 95.0% – 99.0% — 25% of the impacted month's throughput spend
• Below 95.0% — 50% of the impacted month's throughput spend

Credits do not exceed the impacted month's throughput spend, are not redeemable for cash, and must be claimed within 60 days of the incident. Submit claims at support@perchy.ai with the incident id from the status page.

5. Host payouts

Earnings paid to GPU hosts are final once Stripe initiates transfer. If a payout was sent in error (duplicate, fraud, KYC reversal), we will reclaim it through Stripe Connect's standard reversal flow. Hosts may request payout schedule changes any time in Settings → Payouts.

6. Fraud and disputes

We monitor for unauthorized charges and refund obvious fraud as soon as it is verified. If you initiate a chargeback or payment dispute, your account may be suspended pending resolution. We respond to disputes with full evidence packages including request logs and IP history.

7. Consumer rights (EU / UK)

If you are a consumer (not a business) located in the EU, EEA, or UK, you have a statutory right to withdraw from a digital services contract within 14 days of purchase. By purchasing and immediately using the Services, you expressly request that performance begin during the withdrawal period and acknowledge that you lose the right of withdrawal to the extent the Services have been fully performed (i.e., consumed). This does not affect your other consumer rights under local law.

8. How to request a refund

1. Email billing@perchy.ai from the email associated with your account.
2. Include the invoice or charge id (find these in Billing).
3. Tell us briefly what went wrong — we don't require a long explanation.
4. We respond within 2 business days. Approved refunds settle to the original payment method in 5–10 business days.

9. Contact

Questions: billing@perchy.ai. Disputes: legal@perchy.ai.